CEO Windermere Cheryl de Zilwa, executive director QIC Steve Einfeld and CEO Quisca Pam Kennedy with the National Accreditation. 36258Picture: Stewart Chambers
WINDERMERE Child and Family Services has been internationally recognised for their high standard of service.
The organisation was awarded National Accreditation with the Quality Improvement Council of Australia.
Windermere is one of only a handful of child and family organisations in Victoria that has been successful in achieving full accreditation.
The award, which is valid for three years, comes after a recent external review, which was conducted by experts in the field of quality improvements and management of human services.
The review showed that Windermere was meeting 100 per cent of the standards.
Windermere CEO Cheryl De Zilwa said she was proud of the achievement and credited the organisation’s success to the staff’s commitment to provide quality service.
“The focus on quality improvement rather than simply compliance with regulations was the real motivator for achievement,” Ms De Zilwa said.
“All staff were given a role and responsibility to be involved at various levels of the organisation, and participated in the review of systems, development of policies and improvements plans. This has really expanded the ownership of the program and significantly enhanced the outcome for the organisation,” she said.
Ms De Zilwa said Windermere was dedicated to giving their clients a voice, and improving services based on the client’s feedback.
Presented by Steve Einfeld, CEO of the Quality Improvement Council of Australia, the award was supported by Pam Kennedy, CEO of the state-based organisation that was responsible for conducting the review.
